Shipping & Returns
Returned items must be unworn and in original packaging, so please try items on immediately indoors and make your decision carefully. Items must be returned within 30 days after your order was received. Outside of this time frame, your return will only be accepted at our discretion. If the items are in original condition, and accepted, a full refund for the price paid will be issued to your original method of payment, excluding any shipping fees.
EXCHANGES: Technically, STRAYE UK does not perform exchanges. After we receive and process your return, we refund your original order excluding shipping fees you paid. You may then place a new order for your desired style or size, if it is available. We feel this process ensures that the product is in stock.
Download, fill out and print the Return Form. Make sure to fill out the form completely and include it in your original box.
Purchase postage and send your items to:
Straye Returns: Unit 7, The Metro Centre, Dwight Rd, Watford, WD18 9SS
Check your email for a tracking number. STRAYE will process your return and email you when it’s complete.
STRAYE UK accepts Paypal, and all major credit cards via Paypal.
SHIPPING & DELIVERY
STRAYE UK offer standard rate of £2.99 for the UK and £10 for Europe . Please allow 1-2 days for processing and dispatching your shipment, we are not Amazon yet. Additionally, STRAYE UK does not process orders over the weekend or holidays.
If the merchandise selected is not currently available or if additional identification is needed for credit verification, STRAYE UK will contact you.
TRACKING YOUR PACKAGE
Once your order is shipped, you will receive a tracking number via email, if you have provided the correct email. If you do not receive your tracking number, log in to your account and check if your email is incorrect. You may also see your tracking information online in your account. Please allow at least one business day after your order is shipped for the tracking information to appear online.
RETURNED TO SENDER PACKAGES
If your package is not successfully delivered and is sent back to STRAYE UK by the carrier, we will contact you to provide the option of reshipment or a refund of the merchandise. The original shipping fee is not refundable.
If you refuse your shipment from STRAYE UK, you are responsible for the original shipping charges, any duties, taxes and/or customs charges on the package (both original and return shipments), and the cost of returning the package to STRAYE UK.
STRAYE UK cannot be held responsible for missing packages if the tracking number states the product was in fact delivered to the shipping address provided at the time the order was placed. Please contact us and we will open a case.